Most digital supply chain initiatives promise transformation but require months of change and disruption. UnityAudit flips that script.You start small, with audit, and unlock massive downstream value: clean, verified freight data; smarter contracts; real-time cost insights; and eventually, predictive and autonomous execution. It’s not just about catching errors. It’s about reshaping how logistics decisions get made.
In today’s volatile trade environment, businesses are being pushed to move faster, stay leaner, and be smarter in every operational decision.
AI is quickly becoming the tool of choice for forecasting demand and optimizing routes but one of the most impactful and overlooked opportunities for transformation is right under the CFO’s nose: the freight audit.
At Unity SCM, we see freight audit not as a cost center, but as a gateway to AI-powered supply chain operations. That’s why we have built UnityAudit, an AI-native freight audit agent that redefines what’s possible - delivering speed, accuracy, and continuous learning that traditional systems simply can’t match.
Let’s walk through how AI dramatically outperforms traditional approaches across the audit lifecycle:
Traditional audits run in periodic batches. Errors are often detected too late — after the dispute window has closed or the financial period has ended. An AI agent changes that by working continuously, flagging billing discrepancies the moment invoices become available. This enables faster recovery, tighter financial reconciliation, and quicker operational feedback.
Scaling a traditional audit team takes time and overhead. When volumes spike, you need to hire, train, and configure systems. When they drop, you’re left with excess cost. The AI agent adapts instantly — no headcount, no retraining, no delays. Whether invoice volumes surge or shrink, the system scales automatically, with costs that flex to match.
Carrier rules and rate structures change often, and those changes rarely come in standardized formats. They might arrive in emails, PDFs, spreadsheets, or buried inside a rate sheet. The AI agent ingests and interprets data across all of these formats, transforming unstructured inputs into structured records. Over time, it learns how your business works, continuously updating its logic to stay aligned with real-world operations — without manual intervention.
Most traditional audits look at invoices in isolation — missing the broader context behind charges. The AI agent connects the dots across contracts, shipment records, prior disputes, and even informal agreements. This deeper context allows it to spot issues more accurately, reduce false positives, and surface meaningful exceptions that other systems overlook.
Some of the most costly overcharges occur in nuanced areas like detention, demurrage, or accessorial fees — places traditional systems avoid due to complexity. The AI agent is designed to handle the full spectrum of freight costs. It recognizes patterns, recalls historical resolutions, and continuously expands its scope. The more it audits, the more powerful and precise it becomes.
Even when errors are caught, resolving them is often manual and repetitive — tracking down BOLs, referencing contracts, and drafting emails. The AI agent automates this process. It packages the dispute with all necessary documentation, cites the contract language, and drafts the message. Your team can review and send, or let the agent handle it entirely. Either way, no time is wasted.
For a dispute to be accepted, it has to be backed with clarity and credibility. Vague error flags or missing context lead to pushback. The AI agent produces clear, evidence-backed justifications that reference contracts, past cases, and known precedents. Over time, it builds a stronger memory than most human teams — and in many cases, more than the carrier’s own billing department.
Deploying traditional audit systems typically requires months of configuration, rule writing, and internal training. The AI agent skips all that. It learns from what you already have — contracts, invoices, historical disputes, even casual team knowledge. If someone remembers an edge case or a “tribal rule,” they can just describe it in plain language. The agent adapts immediately, delivering value from day one.
We've seen that freight payers can lose 8% of their freight spend to invoice errors, equating to over $800,000 annually for companies with $10 million in freight spend. Traditional audits recover only a portion of that, slowly. UnityAudit delivers:
Most digital supply chain initiatives promise transformation but require months of change and disruption. UnityAudit flips that script.
You start small, with audit, and unlock massive downstream value: clean, verified freight data; smarter contracts; real-time cost insights; and eventually, predictive and autonomous execution. It’s not just about catching errors. It’s about reshaping how logistics decisions get made.
That’s why an AI agent isn’t just better than a traditional freight audit but is an entirely different class of solution. Built for real-world complexity. Designed to evolve. And ready to deliver value on day one.
Start with audit. See what AI can unlock.
