Solutions & Support Engineer

Full time

About Unity SCM

Unity SCM is the Data Versatility Platform. UnitySCM repurposes and remixes your existing data sources to reveal surprising insights hidden in the noise. Remix your transportation, inventory, and order information to reduce safety stock and free up days of free cash flow. Remix your shipment ETAs with order-level requested delivery dates to optimize order fulfillment and improve supply planning. In an industry where the only constant is change, defeat supply chain volatility with Data Versatility.

The Solutions Engineer Role

Solution Architect is a main pillar in Unity’s Customer Success team and will be responsible for:

  • Manage end-to-end implementation project:some text
    • Work with the customer to unveil the customer business challenge and design the best approach and solution to fit the customer’s needs
    • Analyze the customer’s data to identify gaps and fits to the designed solution
    • Onboard the customer to Unity’s platform, including the required data mappings and manipulations required to meet the design
    • Configure the data integrations from/to the customer’s applications
  • Contribute to the development of customer success operations:some text
    • Develop tools to improve customers’ “health” monitoring (data flow, accuracy, quality, etc.)
    • Write spec documents for the development of product features that are directly impacting the customer onboarding process
  • Nurture the internal relationship between CS and Product/Engineering teamsome text
    • Capture customers’ feedback and feature requests and communicate them to the product team
    • Assist in prioritizing product release plan and roadmap
  • Provide ongoing technical support based on the solution design to maintain high quality of service and data hygiene

Who are you?

  • Must haves:some text
    • Customer-facing role experience with excellent communication skills
    • Experience and understanding of Supply Chain domain, and more specifically transportation
    • Experience with BI and data analysis, especially supply chain / financial data that is extracted out of ERP or similar systems
    • 5+ years of experience in data engineering in modern BI environments (Tableau, PowerBI, Qlikview etc.) or databases (RedShift, BigQuery, Snowflake etc.), cloud environments, SaaS.
    • Proficiency with SQL, JavaScript and experience with ETL and data modeling
    • Experience in leading product implementation projects of supply chain software solutions
  • Mindset:some text
    • Positive attitude and willingness to take ownership
    • Continuous learning mindset and the desire to try new things
    • "Big picture" perspective and understanding the business side of things
    • Bias towards action - if you see something, you do something about it